Support for onboarding, jobs, and invoices
Quick answers for the supplier portal, plus direct routes into the flows your team uses most often.
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Create an account
Start a new supplier onboarding profile for your business.
Start onboarding
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Sign in
Access an existing supplier account and continue onboarding or operations.
Go to login
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Contact support
Ask for help with onboarding, jobs, invoices, or account access.
Open support
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Reset password
Recover access if you cannot sign in with your current password.
Reset password
Frequently asked questions
What do I need before starting onboarding?
Use a company email address and have your legal company details, service coverage, and compliance evidence ready. The portal is built around company verification, services and areas, and supporting documents.
Why am I being asked to verify my company details?
The onboarding flow uses your legal company record to confirm the business entity and reduce manual back-and-forth during review.
Do I need to confirm my email before signing in?
No. New supplier accounts go straight into the portal after registration. If you get signed out later, use the normal sign-in page or the password reset flow.
What file format should I upload for compliance documents?
Supplier document uploads currently support PDF files. Clear filenames and current expiry dates help the review team process submissions faster.
Why can I not upload invoices yet?
Invoice actions can stay blocked until the supplier account is approved and required compliance items are valid. Check onboarding or profile status first if invoice actions are unavailable.
How do I update services, coverage, or company details later?
After sign-in, approved suppliers can open the supplier profile and use the edit actions for company details and services & coverage. If onboarding is still in draft, continue through the onboarding workflow instead.
How do I get help with an urgent issue?
Use the support page to submit a support request with the full context first. Urgent operational issues should still be raised by phone, while lower-priority questions can use the support form or email.
How do I change the email I sign in with?
Signed-in suppliers can request a sign-in email change from supplier settings. Supabase sends confirmation links to both the current inbox and the new address, so support is only needed if you no longer have access to the current email account.
Need a human response?
Include your supplier company name, the email address tied to your account, any job or invoice reference involved, and a screenshot or short description of what happened. That gives the support team enough context to act quickly.