Get help from the supplier support team
Send a support request directly from the portal, then fall back to phone or email when the issue is urgent or you need a live conversation.
Submit a support request
This request is captured inside the live operations trail so the team has the context before they reply. Use it for sign-in issues, onboarding blockers, invoice corrections, and supplier account questions.
Response guidance
Standard: General questions or follow-up that can wait for the normal queue.
Same day: Work blocked today, but not a live safety or operations incident.
Critical live issue: Access, safety, or live operational impact that needs immediate attention.
Self-serve before support
Signed-in suppliers can now request a sign-in email change from supplier settings. Profile, services, coverage, and compliance evidence changes still stay inside the supplier workspace.
Urgent 24/7
020 3239 9991
Call for live incidents, urgent access problems, or issues affecting active operational work.
info@circleukgroup.co.uk
Best for onboarding questions, document review follow-ups, account issues, and invoice or payment context that is not urgent.
Office line
0203 988 2444
Use this number for general commercial or administrative queries during normal office handling hours.
What to include
- Your supplier company name and the email address tied to the account.
- The page, action, or workflow where the issue appeared.
- Any job, invoice, review, or support reference involved.
- A short description of the impact and a screenshot if available.
Postal details
Circle UK Group Ltd
Theobalds Enterprise Centre
Platinum Way
Cheshunt, Waltham Cross EN8 8YD
Company number 09133602
Before you contact us
You may find a faster answer in the Help Center for common onboarding, sign-in, verification, and invoice questions.